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Communication (Videos): Telephone Etiquette

Total Time: 23 minutes

This course is for anyone who wishes to use the telephone efffectively. It covers basic etiquette and business use.

Telephone Etiquette
Telephone Basics
Making Effective Phone Calls
Telephone Tips
Taking a Message
Offensive Callers

Technical Requirements: 
P500+ Processor, 128MB of RAM; Windows 2000, 2003, XP, Minimum screen resolution 800x600, Internet Explorer 5.5 or higher; Windows Media Player 9.0 or higher; Flash 8.0 or higher; 56K minimum connection; broadband (256 kpbs or higher) connection recommended; Javascript, DHTML and cookies enabled; Sound card with speakers or headphones strongly recommended.

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